Net Promoter Score (NPS) in Baby Boomer Businesses
I have yet to meet a Baby Boomer Business Owner who references their NPS score as passionately as they ought. Why is that do you think? Is it a fad? Is it common sense? I used to think so. For 10 years I assumed it was tech-speak for something I already had and understood. That […]
Onboarding New Employees
In small business land, we make all sorts of errors. The greatest among them is probably our onboarding “processes.” Most of us stink at executing systematically. Why is that? In my 20 years of small business, the number one issue is the leader. Me, myself and I. Today, I consider myself an entrepreneur turned investor. […]
Whitepapers at Little Engine Ventures
I have habit of sending long emails from my iPhone. There is a joke that goes, “I didn’t have time to write a short message.” I have started placing in BOLD, the main points. My justification for the barrage is that I want people to be able to plumb the depths of my thinking as […]