Distinguishing Make-to-Order versus Engineer-to-Order Service Businesses
Service businesses often begin by displacing the internal development or employment of a skill. For example, “I’ll hire you to shovel while I move on to this other thing.” As the sophistication of the skils move up the intellectual stack the singular skill is often replaced with judgement balancing across multiple skills. For example, “I’ll […]
Run your Negative Service Company with purpose.
Mikel recently invited a business owner to lunch. In his email invite he used the phrase “negative service company” and the owner chuckled. He said he had never heard that phrase before. He runs a multi location restoration business. This sort of shocked me. Our flagship negative service company does autoglass repair & replacement. For […]