Distinguishing Make-to-Order versus Engineer-to-Order Service Businesses

Service businesses often begin by displacing the internal development or employment of a skill. For example, “I’ll hire you to shovel while I move on to this other thing.” As the sophistication of the skils move up the intellectual stack the singular skill is often replaced with judgement balancing across multiple skills. For example, “I’ll Read more about Distinguishing Make-to-Order versus Engineer-to-Order Service Businesses[…]

Run your Negative Service Company with purpose.

Mikel recently invited a business owner to lunch. In his email invite he used the phrase “negative service company” and the owner chuckled. He said he had never heard that phrase before. He runs a multi location restoration business. This sort of shocked me. Our flagship negative service company does autoglass repair & replacement. For Read more about Run your Negative Service Company with purpose.[…]

Where is the opportunity stored?

Carrying opportunities is expensive. Capturing opportunities can be profitable. Owners and managers alike enjoy identifying and developing opportunities. Many have developed habits and allocations to how much time and expense to allocate to product development. This is usually associated with the pace of customer change or the profit margin of the idea. Developing opportunities is Read more about Where is the opportunity stored?[…]

On Being a Serial Obsessor

I have been called a “serial entrepreneur.” I have recently been describing myself as “an entrepreneur turned investor.” This morning, I read a descriptive phrase that better fits the present phase of my life and doesn’t negate my historical experience. I am a “serial obsessor.” I am a serial obsessor. I have recently been obsessed Read more about On Being a Serial Obsessor[…]