I have yet to meet a Baby Boomer Business Owner who references their NPS score as passionately as they ought. Why is that do you think? Is it a fad? Is it common sense? I used to think so. For 10 years I assumed it was tech-speak for something I already had and understood. That Read more about Net Promoter Score (NPS) in Baby Boomer Businesses[…]
In small business land, we make all sorts of errors. The greatest among them is probably our onboarding “processes.” Most of us stink at executing systematically. Why is that? In my 20 years of small business, the number one issue is the leader. Me, myself and I. Today, I consider myself an entrepreneur turned investor. Read more about Onboarding New Employees[…]
One of the many oddities shared between entrepreneurs is their ability to budget beyond boundaries. They don’t make the same assumptions about where the lines must be drawn. The edges are more fluid. They see customer value and customer alternatives and they see new ways of assembling systems to deliver value at a profit regardless Read more about Budgeting Beyond Legal Boundaries[…]
Most business owners succumb to reasoning errors over time. I fall prey myself. I ask myself: “given this asset, what more could be done with it?” Just this morning I began wondering about utilization of a warehouse and forklifts that are used only seasonally within our seed businesses. Given the seasonality of their use, what Read more about Given This[…]
I recently wrote about buy and build; versus buy or build. Shortly thereafter I saw a question posed on Twitter regarding the obstacles. This is my attempt to share those obstacles: Market saturation – most small, service businesses are constrained by their geography. You are not the best HVAC company in the area. You are Read more about Obstacles to Scaling a SMB by 10x[…]
Last week I read Peter Drucker’s “Managing for Results” (1964.) He uses several recent examples (circa the 1950s and 1960s) to demonstrate several timeless business principles. I really enjoyed it. What took me so long to read it? My hope in this blog post (per usual) is to provide some overview commentary alongside my personal Read more about The Big Idea(s)[…]
Last week I had a referral source ask for a meeting. He wanted to give me some friendly advice: “Don’t constrict your pipeline.” He thought I might be nickel and dime-ing him on a potential referral fee. And, being a good friend, also wanted to give me some advice about how that might slow future Read more about Don’t Constrict Your Pipeline[…]
This blog post has two parts. The most valuable part is understanding how to start a group for search funders in your region. The second part, is me explaining why we are no longer the host. I’ll start with part two. Skim over this and check out part one for the premium value. Part Two: Read more about How to Start a Searcher Group[…]
I finished the biography of John Boyd yesterday. A few random selections I noted as I read. Highly recommended. The book is slow in parts for someone like me without a military or aviation background, but at the end it all gets pulled together. Increasingly to me the sign of a good book is how Read more about Thoughts on John Boyd[…]
Back in February we launched our book club. Back at the end of June I updated you all that we hit 50 members. I said then I wanted to hit 100 by Thanksgiving. Thanks for reading. Got suggestions for books for the 2020 version of book club?