Net Promoter Score (NPS) in Baby Boomer Businesses
I have yet to meet a Baby Boomer Business Owner who references their NPS score as passionately as they ought. Why is that do you think? Is it a fad? Is it common sense? I used to think so. For 10 years I assumed it was tech-speak for something I already had and understood. That Read more about Net Promoter Score (NPS) in Baby Boomer Businesses[…]